SUMMARY
EV chargers management, a software suite to manage the lifecycle of EV Chargers
MY ROLE
Research, UX design, UI design, design systems
PLATFORM
Web
COMPANY
Alpiq
YEAR
2021
Project goals
The company developed a web-based software suite for the installation, usage, and management of EV chargers.
My role was to enhance usability, user experience, and accessibility across the software, while integrating the brand identity. I led the redesign and creation of a new MVP, working with a team of developers to track the installation of electric chargers from car purchase onwards. This application was integrated into the EV sales processes of Porsche, BMW, and Mercedes-Benz.
Approach
My work was oriented to UX and simplification of the complexity in the processes, diagraming processes, understanding touchpoints, redesign UI and adding new features, making wireframes and prototypes based on requirements.
Research methods used
Information Architecture
User Interviews
User Personas
User Journeys
Research
I elaborated on 4 different research processes at the same time, interviewing all the stakeholders involved in the processes, from sales to It architects, project and program managers.
The 4 apps were to bring support to the processes in these 4 subjects:
Mobile app charge finder
A mobile app for iOS and Android to find EV chargers using geolocalization, start charging sessions and payments.
App for installation of EV Chargers
This app is for the coordination of the installation of electric chargers for private and public clients, and was the default applications used by VW group and BMW in europe.
App for energy management of EV Chargers
An app to administrate the energy, status use and billing of EV-Chargers managing energy consumption, real-time energy prices, charger status, payments, and access through RFID cards in private spaces.
Web app for customer service
The customer service app is accessed via QR code in the electric chargers, it contains a FAQ section, it has an ecommerce integrated to buy more electric chargers a FAQ, Troubleshooting, Manuals, and access to technical service.
